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July 3, 2019 HealthIM Launch


HealthIM Launch                                                     



When individuals with mental health challenges are in crisis, Police are often summoned to respond. “It’s our job to keep the person and the community safe.” says Chief Wayne Balcaen of the Brandon Police Service, “By legislation; our front-line members have to decide if the person needs to go to the hospital for emergency assessment.”  

If a mental health crisis call ends up at hospital, it often takes hours for the person to be assessed by a doctor. After being assessed, the person is admitted for treatment less than half of the time. At two Constables per call, this can represent a significant impact to police resources.

Brandon Police Service is hoping this will begin to improve after they launch an innovative new program for responding to crisis calls later today.

Implemented in conjunction with area hospitals, the program is a digital platform called HealthIM™ ( equipping Officers with on-scene risk assessment tools and the ability to communicate with triage nurses in real time.

“It’s about collaboration. It’s about supporting our members and providing them with the tools and training they need to provide an appropriate and empathetic response to our citizens,” says Deputy Chief Randy Lewis of the Brandon Police Service.

Based on a clinical screening tool specifically designed for use by law enforcement, HealthIM runs inside cruisers on police mobile devices. The program will assist officers in determining the best environment for a person in crisis. If a trip to the emergency room is required, the system alerts the triage nurse in advance, communicating vital mental health information. This helps healthcare staff prepare and to provide more timely treatment.

“When police are called to a person in crisis, they have to decide whether that person needs to go to the hospital. This can be very difficult given limited information and time.” says HealthIM CEO Daniel Pearson Hirdes “The system places screening tools right into the hands of Officers.”

HealthIM has been adopted by 19 police services in Ontario and the prairies and has improved police response to individuals in crisis and cut hospital wait times by as much as 50%. The program goes live this morning and was funded in full through the Manitoba Criminal Property Forfeiture Fund.

Brandon Police Service is the first agency in the world to incorporate the IOS platform with the Health IM program.



Sergeant Kirby Sararas #119

Public Information Officer

Community Support


This email address is being protected from spambots. You need JavaScript enabled to view it.


The Brandon Police Service is committed to protect the safety and security of our communities.



Anyone with information on any unsolved crime is asked to call Brandon Crime Stoppers at 204-727-(TIPS) 8477, or by texting BCSTIP and your message to CRIMES (274637). Crime Stoppers pays up to $2000.00 cash for information that leads to the solution of a crime.


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